Information We Collect

At Naltronex, we collect information that helps us provide better investment education services. This includes details you share when creating an account, participating in our learning programs, or contacting our support team.

• Personal identification information including name, email address, and phone number
• Learning preferences and progress tracking within our educational programs
• Communication records when you contact us for support or guidance
• Technical data like IP address, browser type, and device information for security purposes
• Financial knowledge assessments to customize your learning experience

We only collect information that's necessary for providing our services and improving your learning experience. You can always review what information we have about you by contacting our privacy team.

How We Use Your Information

Your information helps us deliver personalized investment education and maintain a secure learning environment. We use this data responsibly and only for legitimate business purposes.

• Customizing educational content based on your experience level and interests
• Sending course updates, learning resources, and important account notifications
• Providing technical support and answering your questions about investment concepts
• Analyzing learning patterns to improve our educational materials and programs
• Ensuring platform security and preventing unauthorized access to your account
• Complying with Canadian financial education regulations and reporting requirements

We never sell your personal information to third parties, and we don't use your data for advertising purposes outside of our own educational services.

Data Sharing and Disclosure

We limit data sharing to essential service providers and legal requirements. Your personal information stays protected even when we work with trusted partners.

We may share your information with:

• Educational technology providers who help deliver our online learning platform
• Payment processors for secure handling of course enrollment fees
• Email service providers for sending educational content and course notifications
• Legal authorities when required by Canadian law or to protect user safety
• Professional advisors including lawyers and accountants for business operations

All third-party partners sign strict confidentiality agreements and must meet our security standards. We regularly review these relationships to ensure your data remains protected.

Your Privacy Rights

Under Canadian privacy legislation, you have specific rights regarding your personal information. We make it easy for you to exercise these rights and maintain control over your data.

• Access: Request a copy of all personal information we hold about you
• Correction: Update or correct any inaccurate information in your profile
• Deletion: Ask us to delete your account and associated personal data
• Portability: Receive your learning progress data in a standard format
• Restriction: Limit how we process certain types of your information
• Withdrawal: Remove consent for optional data processing activities

To exercise any of these rights, contact our privacy officer using the information below. We typically respond to privacy requests within 30 days and never charge fees for basic requests.

Data Security Measures

We implement multiple layers of security to protect your information from unauthorized access, theft, or misuse. Our security practices meet Canadian financial services standards.

Our security measures include:

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and penetration testing by independent firms
• Multi-factor authentication options for account access
• Secure data centers with physical access controls and monitoring
• Employee background checks and mandatory privacy training
• Automatic logout features and session management controls

Despite these precautions, no online system is completely secure. We recommend using strong, unique passwords and keeping your login credentials confidential.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

• Account information: Retained while your account remains active, plus 7 years after closure
• Learning progress data: Kept for 5 years to support continued education tracking
• Communication records: Maintained for 3 years for quality assurance purposes
• Technical logs: Automatically deleted after 12 months unless needed for security
• Marketing preferences: Removed immediately upon unsubscribing from communications

When we delete your information, we use secure deletion methods that prevent data recovery. Some information may remain in backup systems for up to 90 additional days before final removal.

International Data Transfers

While we primarily store data within Canada, some of our service providers may process information in other countries. We ensure these transfers meet Canadian privacy standards through appropriate safeguards.

When transferring data internationally, we use:

• Standard contractual clauses approved by Canadian privacy authorities
• Adequacy decisions recognizing equivalent privacy protection in destination countries
• Additional technical and organizational measures for data protection
• Regular monitoring of international partners' privacy practices

You can request details about specific international transfers affecting your data by contacting our privacy team.

Cookies and Tracking

We use cookies and similar technologies to enhance your learning experience and analyze platform usage. You have control over most cookie settings through your browser preferences.

We use these types of cookies:

• Essential cookies: Required for basic platform functionality and security
• Performance cookies: Help us understand how users interact with educational content
• Functional cookies: Remember your preferences and personalization settings
• Analytics cookies: Provide insights for improving our educational programs

You can disable non-essential cookies through our cookie preference center or your browser settings. Note that some platform features may not work properly with cookies disabled.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated clearly and in advance.

When we make significant updates, we will:

• Notify you by email at least 30 days before changes take effect
• Display a prominent notice on our platform highlighting key changes
• Provide a summary of modifications in plain language
• Offer opportunities to review new terms and withdraw consent if needed

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The current version date appears at the top of this page.